1. What is Evaraaa?​

Evaraaa is a fast fashion jewellery brand that brings you the latest global trends at affordable prices. We offer high-quality, on-trend pieces that add sparkle to your everyday and occasion wear.

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2. Is the jewellery real gold or silver?

Our jewellery is fashion jewellery, not made of real gold or silver. Most pieces are made using premium-quality alloys, often plated with gold or silver tones, and may include faux stones or crystals.

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3. Is Evaraaa’s jewellery safe for sensitive skin?

We aim to offer skin-friendly options, but as everyone’s skin is different, we recommend checking product descriptions and doing a patch test if you have sensitive skin or metal allergies.

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4. How can I place an order?

Simply browse our collections at www.evaraaa.com, add your favorite pieces to your cart and follow the secure checkout process.

 

5. What payment methods do you accept?

We accept all major debit/credit cards, UPI, net banking and wallet payments through our secure payment gateway. We also offer Cash on Delivery (COD) for most orders.

 

6. Do you offer free shipping?

Yes! We offer free shipping on selected products. Shipping charges may apply for some products & Cash on Delivery, depending on your location.

 

7. How long will delivery take?

We usually dispatch orders within 24–48 hours. Delivery times depend on your location:

• Metro cities: 2–5 days

• Other areas: 3–10 days

 

8. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email and/or SMS. You can track your package in real-time.

 

9. What is your return/exchange policy?

We accept returns/exchanges for damaged or incorrect products within 3 days of delivery. Please email us at evaraaa.com@gmail.com with images and order details. Due to hygiene reasons, we do not accept returns for used items or personal wearables like earrings unless they are damaged upon arrival.

 

10. Do you offer gift packaging?

Yes! You can select the gift wrap option at checkout and we’ll pack your order beautifully, perfect for gifting.

 

11. How do I take care of my jewellery?

To keep your jewellery shining:

• Avoid water, perfume or harsh chemicals

• Store in a dry, airtight box or pouch

• Wipe gently with a soft cloth after use

 

12. Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Email us at evaraaa.com@gmail.com as soon as possible. Once shipped, cancellation is not possible, but you may return it under our return policy.

 

13. Do you have a store I can visit?

Evaraaa is currently an online-only store. We deliver across India through trusted courier partners.

 

14. How can I contact Evaraaa?

You can reach us at evaraaa.com@gmail.com for any queries, order help or feedback. We usually respond within 24 business hours.